Let's talk principles: Exploring how we build product at Intercom
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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On or Intercon Principles for Building Products
A good litmist test here is to flip the principle around and express the exact opposite, see if it still holds up. A fine idea, to be sure, but not much use when you're wrestling with an early decision or struggling with how to approach a hard trade off. Each of us in the orand org, works hard to understand, internalize and enact these product principles. These are not just posters on the wall. They actively guide how we work.
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