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139 | Chris Voss | Hostage Negotiation Tactics for Everyday Life

The Greatness Machine

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Never Split the Difference Process of Negotiation

In the book, you have a suggestion during the, never split the difference process of negotiation where when I want to turn down an offer that I don't like, I say, how am I supposed to do that? Right. So what makes that so effective? First of all, it's got to be said to great tone of voice. And then with deference, the how question is triggers deep thinking in the other side which their reaction is more important than their answer. Nine times out of 10,. But the reaction is what's important. It's just the most effective way to trigger them without telling them because telling people something is an inefficient way to get a point across.

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