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10min chapter
SaaStr 783: How to Build a World-Class Customer Success Machine - Top Lessons from the CRO of Notion and VP of CS at GitHub
The Official SaaStr Podcast: SaaS | Founders | Investors
Measuring Customer Success
This chapter explores the essential KPIs that define customer success and their role in evaluating customer relationships' health and growth. It highlights the interplay between leading and lagging indicators, the importance of teamwork, and the impact of customer feedback on refining success strategies.
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