Amazon’s Service Standard and the Playing Field

We hear from AO.com's founder and chief executive John Roberts. It forms part of the BBC's new Big Boss Interview podcast available on BBC Sounds: https://www.bbc.co.uk/sounds/brand/p016tl04. Also on the programme, as Jaguar Land Rover confirms production in its factories will remain suspended until at least next month, we get reaction from the CEO of The Black Country Chamber of Commerce.