Talking to Crazy, How to Deal With the Irrational and Impossible People in Your Life

Mark Goulston is a psychiatrist and author of Talking to Crazy, How to Deal with the Irrational and Impossible People in Your Life. Barker: What Mark did was avoid the mistakes that most of us make when dealing with somebody who has lost their cool. He avoided a conflict of wills by actually stating his own feelings about how he was having a bad day.