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80. Magic Words: Change What You Say to Inspire and Influence Others
Think Fast Talk Smart: Communication Techniques
Using Words Matters
We often think about questions as collecting information, but they also have a big impact on how people perceive us. Research examined asking for advice in a variety of experiments and situations found that it actually had the exact opposite effect. Asking for advice made people look better, not worse. Being polite is easy, but if you took the time to listen to what someone said,. It showed you pay attention and you're interested in them. We need to make sure that that language is appropriate for our audience and serves a purpose for them and for us.
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