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Pear Review - How to Deal With a Negative Reviewer
Nature editor karl zimlis says we have to be mindful. Criticism isn't necessarily hostile, it can be challenging without being rude. It's one thing to say the authors do not know what they are talking about - that's moving into personal hostility more than anything else. If you see such behavior then i think working with the reviewer to edit the comments to remove the potentially inflam tary remarks an can only help.