Handling Escalations: Clarity and Ownership

What challenge separates teams that ship real customer impact from those that just ship features? In this podcast hosted by Cassio Sampaio, Retool Head of Technical Customer Experience Chris Harry explores how customer-facing teams and product teams can partner to drive meaningful adoption, credibility, and long-term trust. He shares practical insights from two decades of working with deeply technical products and demanding enterprise environments, offering a grounded perspective on what it takes to translate product vision into real-world value.