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2min chapter
Alexa is in Millions of Homes and Amazon is Losing Billions
The Journal.
Exploring the Frustrations of Shopping with Voice Assistants
This chapter explores the challenges of using Alexa for shopping, illustrated by a specific incident involving a misordered laundry detergent. It also addresses the frustrations users face with product selections and the difficulties in monetizing ads through the platform.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode