The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Engineering principles: Shaping the solution and building in small steps

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Engineers Take Ownership of Solutions

Great engineers want to have a say in what they work on. Every member of the team should deeply understand how their customers use the product and what problems they need to solve. They should feel empowered to take on their customers problems and develop opinions on how to solve them. Good early decisions save time and increase the value delivered. We assess risks and use our judgment to decide whether to increase or reduce system complexity.

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