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Ep 27: Oscar Co-Founder Mario Schlosser on How LLMs Can Be Used in Healthcare Today and The Path to AI Doctors

Unsupervised Learning

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The Limitations of Language Models in Call Summarization Tasks

This chapter explores the challenges faced by language models (LOMs) in accurately analyzing and categorizing customer service phone calls based on different reasons. The speaker discusses the struggles of LOMs in identifying and counting the reasons mentioned in the calls, highlighting their limitations in call summarization tasks.

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