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How to use influence and get things done faster / Ben McCammon / Circle #09

Service Design Show

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The Importance of Influencing

"If you truly believe that you have something valuable to bring and if you can truly help t e other person, it's an obligation to influence," he says. "It's kind of the antidote, i guess, to some problems that i've seen myself being an inhouse service designer." 'You work on stuff, but it doesn't actually get implemented or maintained oer time,' she adds. "'The train has kind of left the station' is a good way to look at how people are doing their jobs as opposed to just what they're thinking about doin', right? That could be really helpful for someone like me who wants to make sure I'm getting all my ducks in

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