The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

An AI-first approach: How RB2B created a lean, scalable support system

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

00:00

Evolving Customer Support in the Age of AI

This chapter explores the transformation of customer support roles driven by AI advancements, particularly through the use of the AI tool Finn. It chronicles the journey of building an efficient support system at RB2B, detailing the transition from manual processes to automation and the importance of adaptable workflows during product launch.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app