How to Build Trust in the Customer Service Department

It goes without saying, but I will say it anyway - first impressions matter a lot! When a customer enters your business the person that sets the tone for them is usually the barista working the cash register. With this fact in mind you'd think most bars would then invest heavily in training and equipping their staff to work this station with the same or even greater finesse than a barista. But you'd be wrong. Mostly we tend to under equip and push to the side this area and it shows.

On today's episode we will be revisiting an old episode that deals directly with this topic and will give you 6 skills that are needed to do a wonderful job at the cash register.

Please also listen to the recommended episodes below to dive deeper into the subject and let it motivate you to take action on improving the experience your staff and customers have at the POS.

Recommended episodes:

• Up-selling and Hospitality: Helping Customers Make Good Decisions
• 271 : Why the Cash Register Controls Everything
• 085 : How we Ruin the Specialty Experience
• 045 : Simple, Powerful Hospitality w/ Philip Turner
• Empowering Staff to make the right Call

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