We have spent so much of our lives agreeing or disagreeing, it's almost like we don't know sometimes that there is an alternative to that. We can listen with the intent not to agree but to understand. I've been working on this myself for literally the last 25 years. Here's the pattern of what you can do invite the other person to talk, and then let them talk. Your goal is not to take any of it personally. You've got to put on your emotional armour, because this isn't even about you. If they're talking, that's progress. It's such a powerful phras we'll keep coming back to this again and again. Let me make sure