4min chapter

The Knowledge Project with Shane Parrish cover image

#57 Sheila Heen: Decoding Difficult Conversations

The Knowledge Project with Shane Parrish

CHAPTER

Being Emotional in a Collaborative Working Relationship

If there is emotion involved, if you can name it and put it on the table, you can do it in a super professional way. What does it mean to be emotional? Great question. I think of emotional as sort of exuding, leaking the emotion all over. There's a funny um contribution system where the more upset someone becomes, the more calm the other person gets. And so people are reading your calm as not caring. That's some there's onehin. It was when i was doing research for this that i was thinking about this feeling thing  that struck me as being good advice.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode