#468: [Amazon Connect #4] Anticipatory Customer Service with Artificial Intelligence and Machine Learning
AWS Podcast
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Bilton, a I and M L Capabilities Give Agents a Better Experience
A i and m l give businesses the agility to use historical data. They can learn, generalize and predict caller intents for future interactions. Agents have that information at their finger tips. Callers get fast, personal, dynamic and natural experiences. Best of all, it eliminates the need to use a rigid and difficult to scale rules system.
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