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Leading Through Times of Crisis by fmr Nextdoor CPO

The Product Podcast

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Customer Focused in Times of Crisis

People who needed help were not really a very comfortable marking themselves on the map, because they felt more vulnerable by kind of showing their location and saying that they were an elderly person. The group's product was felt like a really intimate place where people who needed felt comfortable posting ritBecause it was more intimate. And so that a, that experience was a very customer centric one for specifically people who wanted to seek out help. So we launched both on march eighteenth....

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