S3 E4: Paid Ads MasterClass and Retention Team Building
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How to Outsource Your CX
It's probably a language thing as much as people say, like, this is their native language. It's not they move slower. They are not as efficient as us. We hire killers that are looking at the basic 10 questions I'm getting every day. Instead of just like copy pasting, I'm creating like basic formats. And I think that's like the the huge thing here is like when you outsource how many more people are you employing and like it's not $5 an hour because you're paying the agency money and you're payingTraining isn't always cheaper but nobody does the math.
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