Head of product to GM with Rian van der Merwe (Postmark, ActiveCampaign)
The LaunchNotes Podcast | Product Management, Product Marketing, Product Ops
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The Importance of Customer Feedback
The best leaders are hands on and whether it's Figma or something is like you're gonna see their their comments and their fingerprints on on all that stuff. We've tried to institutionalize a little bit of that so that you don't have to talk directly to customers to be able to know what's going on. As a 30% team we've been able to say there are some things we can do to make sure that everyone in the organization can be close to customers our engineers still get pulled into into really hairy support requests where they have to dig in more digging further.
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