AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min chapter
Head of product to GM with Rian van der Merwe (Postmark, ActiveCampaign)
The LaunchNotes Podcast | Product Management, Product Marketing, Product Ops
The Importance of Customer Feedback
The best leaders are hands on and whether it's Figma or something is like you're gonna see their their comments and their fingerprints on on all that stuff. We've tried to institutionalize a little bit of that so that you don't have to talk directly to customers to be able to know what's going on. As a 30% team we've been able to say there are some things we can do to make sure that everyone in the organization can be close to customers our engineers still get pulled into into really hairy support requests where they have to dig in more digging further.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode