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Implementing and Teaching Empathy in Data Literacy
Learn how to incorporate Akins Lawal's principles into a data literacy program and implement them within a company, with examples of the impact empathy can have.
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Transcript for this episode (link) provided by Starburst. See their Data Mesh Summit recordings here and their great data mesh resource center here. You can download their Data Mesh for Dummies e-book (info gated) here.
Akins' LinkedIn: https://www.linkedin.com/in/akinslawal/
Schema for Success: https://www.schemaforsuccess.com/about
In this episode, Scott interviewed Akins Lawal, a Data Strategist. To be clear, he was only representing his own views on the episode.
Some key takeaways/thoughts from Akins' point of view:
In Akins' view, many more people need to slow down a bit to really consider what they are building, why, and for whom. Far too often, data people - and tech people in general - want to build something but we need to focus on good information architecture. We need to consider a lot about the specifics of why we are building something and also who will use it and how in order to maximize positive outcomes.
When starting with good information architecture, Akins recommends asking a lot about what the system will do and why. Map out the user flows even, how will people access information. That way, you can start to back into what kind of systems and approaches will support what you are trying to accomplish - it's not about what you are trying to build, it's about what are you trying to accomplish and building something that can help.
As you start to plan out your information architecture, Akins recommends you start finding your champions - you need people to rally around to get things moving forward. Then you plan out your process - there are many different tried and true processes for sharing context/information but it's important to find one that works well with the use case and your organization. You should be looking for happy mediums between all involved because no one will get everything they want if you're doing it well.
In Akins' view, if you want to become data driven as an organization, you need to focus on hiring learners, not just for current skill sets. Data - how to analyze it, leverage it, share it, etc. - is a lifelong problem/challenge. New tech and approaches always emerge. You want someone focused on staying up-to-date on best practices, not specifically proficient in one tool that could be close to obsolete in a few years.
Leadership buy-in is far and away the most important factor to new initiatives succeeding, according to multiple studies from groups like HBR and McKinsey. So Akins recommends to make sure you are aligning with those leaders and showing them the benefit of improving your data initiatives. A big reason so many data initiatives fail is that lack of buy-in and support. The best laid plans are still far less likely to succeed without support from above.
Akins talked about how maturity models can be a very helpful tool for finding what's already working in your organization relative to data work. You can find the patterns and then assess if you can make those into repeatable patterns for the rest of the organization or not. It's all about creating a situation where things can mature.
In person collaboration for Akins just kind of 'hits different' - you are better able to exchange context if you're in the same room and able to whiteboard. Potentially that's around driving meaning and trust? Virtual tools still have not caught up to the in-person collaboration capabilities. So if you aren't in person, he believes you will likely need to meet more often just to ensure you really understand each other.
Akins then talked about the importance of leveraging data to empower people and weaving that data understanding and empowerment into the fabric of the organization. How do you empower people to make more and better decisions with data? That's how you move towards being data driven.
Something Akins likes for driving data sharing and usage is incentivization: how are you rewarding people for sharing and leveraging data? Leaders should be giving teams and people that are sharing and using data well lots of accolades and potentially other rewards so others want in on the action.
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Data Mesh Radio is hosted by Scott Hirleman. If you want to connect with Scott, reach out to him on LinkedIn: https://www.linkedin.com/in/scotthirleman/
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If you want to be a guest or give feedback (suggestions for topics, comments, etc.), please see here
All music used this episode was found on PixaBay and was created by (including slight edits by Scott Hirleman): Lesfm, MondayHopes, SergeQuadrado, ItsWatR, Lexin_Music, and/or nevesf
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