AI Innovations in Collaboration Tools

This chapter examines the advancements in artificial intelligence within collaboration platforms, particularly WebEx, emphasizing innovative features like autonomous agents for improved user interaction and customer experience. It addresses the ethical aspects of AI through the 'Responsible AI Initiative,' highlighting the importance of mitigating biases and ensuring trustworthy AI deployment. The chapter also explores the relationship between humans and AI, raising concerns about transparency and the need for robust evaluation mechanisms to enhance reliability and safety in AI applications.