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Applying systems thinking to our design with Sheryl Cababa
Systems of Harm
The Importance of Norms in Design
Patrick McKenzie: As a designer, you kind of need to think about things in that way. Like how can somebody like fall outside the norm that is informed by my own biases? He says there's all sorts of things that can be basically broken by the sort of cultural assumptions that we make about people's experiences or people's identity. "There has never been a healthcare like an electronic record system that gets that right"
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