EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.
CHURN FM
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The Biggest Speed Bump to Get Over
The first one was probably about two and a half or two years ago, we really had our c s m own all post customer function. And what we really realized is that they were not good at everything, so they were good at nothing. So it was causing this problem where our customers weren't being helped along their customer journey in an effective way. Ad, the speed bumps, i tell you. Ti o, what's been the biggest speed bump to get over? Yes, so everything feels big. Maybe i'll just say a few of em and you'll determine which one was the biggestithink.
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