5min chapter

How I Built This with Guy Raz cover image

Strava: Mark Gainey and Michael Horvath

How I Built This with Guy Raz

CHAPTER

How to Build a Customer Response System

Mark and ire created a customer response system for the sporting goods industry. They learned that no one else was working on this kind of problem. Now, they're building an online community to help other companies solve their problems. The pair are also launching Buroughs, a new kind of furniture company.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode