Operating Systems for Building High-Performance Teams with Thanh Pham
Forcing Function Hour
How Do I Know if I Had a Productive Day?
The individual score board will love to hear you talk a little bit about that and how you use it at agent efficiency. It's wild when you think systematically, how one small change of an incentive changes all the behaviour of everyone on the team. Once everyone knows what a productive day looks like for them, you'll be able to see that everyone can perform at a much higher level than ever before. The question in itself seems very innocent and simple, but it actually is very difficult to build structure around.
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