The Crucial Role of Onboarding in Customer Experience

This chapter explores the vital role onboarding plays in customer experience, focusing on its impact on user retention and loyalty in fintech. It delves into the stages of customer engagement, emphasizing the need for trust-building, simplicity, and transparency during the onboarding process. The conversation addresses challenges and strategies for creating a seamless onboarding experience across digital and in-branch platforms, while considering regulatory standards and individual user needs.

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