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403. Process Can Set You Free with Hilary Corna
The ONE Thing
The Importance of Human Centric Processes
The chief design officer for Pepsi recently said, in the landscape of the future, you will not be competitive unless you are doing something excellent. And what happens is when you ask your people where are we falling to the cracks? What could be better? How are we not serving our customers? You actually create so much loyalty, so much longevity in your people because they start to take their ideas and implement them. On average, Toyota receives a million ideas a year from their people.
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