The Dangers of a Frictionless Economy

In an era where you can do it literally from the phone, think about what that means. Think about how quickly we've tried to make it so easy to onboard people and also so easy to leave. If you made it easy for people to leave, it would force businesses to actually do better by the customer. In the banking business in particular, it's a dangerous one. There's externalities around a frictionless economy.