Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Enhancing Booking Rates with AI Tools
This chapter explores the remarkable increase in booking rates from 75% to 98% through AI-driven coaching tools in customer service. It highlights the importance of genuine employee engagement, a supportive company culture, and the need for accurate data to facilitate continuous improvement. The discussion centers on the integration of technology like Rilla, emphasizing its role in enhancing team communication and performance without undermining employee trust.
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