Navigating Communication Challenges in Healthcare

Brynn Quick speaks with Dr Amy McHugh, an Academic Facilitator at the National Centre for Cultural Competence at the University of Sydney. Dr McHugh’s research focuses on the roles of technology and motivation in the continuous pursuit of cultural competence, and she facilitates workshops for both staff and students at the University of Sydney on these topics while working as the unit coordinator for the centre’s OLE: The Fundamentals of Cultural Competence. She also teaches online courses to undergraduate and graduate students in intercultural communication for the State University of New York at Oswego.

In this episode, Brynn and Amy discuss Amy’s doctoral thesis entitled “Learning From Student Perceptions and Peer Feedback in a Virtual Exchange: Reconceptualizing Intercultural Competence as ‘ICCCSA’ – Intercultural Competence as a Co-Constructed and Situated Achievement”. This thesis explored Collaborative Online International Learning (COIL) and its influence on (inter)cultural competence in digital spaces.

References in this episode include the Intersectionality Matters Podcast, the National Centre for Cultural Competence and How to be Anti-Racist by Dr Ibram X. Kendi

For additional resources, show notes, and transcripts, go here.

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