The Number One Driver of Clinical Outcomes Is Compassion

Patients want factors that are more on the spectrum of sympathy and compassion. Guessing compassion is not a keyword in all these medical studies, yet it's a great question. We had to do something which was essentially the equivalent of the dewy decimal system. The number one driver of clinical outcomes is clinical excellence. If you're surgeon and you botch the surgery, or if you're a physician who prescribes the wrong medication, there is no amount of compassion that's going to unso that it's not in either or, it's an ant.