Front desk empathy and service experience

On this episode of GMH Hotels, Wil Slickers and Steve Turk cover a busy week in travel!

Expedia Group taps former Google AI leader Xavier (Xavi) Amatriain as its first Chief AI and Data Officer, TSA introduces a new $45 fee for travelers without a Real ID or passport, hotel loyalty programs undergo a major reinvention, and Marriott International expands into branded residences with its Ambar Orlando partnership.

The episode wraps with an outrageous travel story you won’t want to miss!

This episode is brought to you by ⁠⁠Amazon!⁠⁠ To learn more, go to ⁠⁠advertising.amazon.com⁠

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