
The Future of the Digital Customer Experience with The Home Depot & DXC Technology CIOs
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
00:00
Improving Customer Experience through Accountability and Supply Chain Management
This chapter focuses on the significance of accountability and ownership in enhancing customer experience, illustrated by Home Depot's communication improvements for order tracking. It also highlights the strategic role of effective supply chain management, particularly in challenging times like the pandemic, and how it can impact customer experience through integrated physical stores and data-driven insights.
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