It took time for it to fullyyo, get itself rooted. But once it was rooted, it became part of cult absolutely. People want to feel empowered to do great things for customers. It actually reinforce what a now strong company culture should bein any case. And the other reason i think this is so important is, you know, when you laid out as the vision for home depot to be the best customer service retailer in the world,. How do i even begin pushing this?

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