The First Two Minutes - Revisited
Lionhearted Dentists with Dr. Steve Rasner
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Building Trust and Creating Connections with New Dental Patients
The chapter explores the essential steps taken to ensure new dental patients feel comfortable and respected, focusing on screening, personal grooming, and genuine communication. Emphasizing the significance of making a positive first impression, the speaker stresses the value of authenticity, eye contact, and a warm smile. The narrative highlights the importance of understanding patient goals, building rapport, and earning trust to foster long-lasting relationships in dental care.
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