Citi's Comedic Blunders

This chapter explores Citigroup's notorious payment errors, including the 2020 mishap that mistakenly sent $900 million to hedge funds. It recounts a series of significant blunders, such as an astronomical $81 trillion typo and a $6 billion transfer mistake, while discussing the implications of these errors on the bank's reputation and regulatory scrutiny. The conversation humorously highlights the complexities of banking systems and user interfaces that can lead to catastrophic mistakes.