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Designing conversations - Daniel Stillman on The Product Experience

The Product Experience

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How to Deal With Divisive Issues in the Workplace

The listening triangle is what I would call varsity level design thinking for your conversations. It requires you to really go past active listening. Active listening is sort of a reflexive thing that you can do like where you go. When one person is done talking the gap that is deemed too much dead air is really small before the next person is doing it. And this goes to the 4000 word 125 word gap. We are tracking where the conversation is going to go.

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