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4min chapter
How To Build, Scale, & Sell A Multi-Million Dollar Ecommerce Business
Winning With Shopify
How to Get Information Through to Customer Service
Customer service companies tend to focus on how long was the call, how many calls did they handle. But honestly, that number is kind of useless to the entrepreneur who's running the brand. The information they need is, why is the customer calling in, what was done to solve the customer's complaint or frustration or challenge? And then start to analyze that information to look for trends.
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Listen to the best highlights from the podcasts you love and dive into the full episode