Large language models, deep peace, and the meaning crisis (with Jim Rutt)
Clearer Thinking with Spencer Greenberg
The Future of AI in Customer Service and Information Management
This chapter examines the impact of large language models on customer service, predicting a shift towards AI-driven interactions that may enhance consumer experiences while also raising concerns about spam and misinformation. The discussion highlights the growing necessity for smart information agents to filter and curate content effectively on social media platforms. Ultimately, the chapter reflects on the potential transformation of business models and the ongoing relevance of traditional search engines in comparison to these advanced technologies.
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