3min chapter

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2023 Big Ideas in Technology (Part 2)

a16z Podcast

CHAPTER

Is There a Future in Healthcare?

There's infinite room to improve the consumer experience in healthcare. It just takes a different type of founder to really understand how to create that experience on the tech side, which is user interface and so on. NPS is more than just about the software, it's about what you can actually do and what you can accomplish. But there really isn't the same focus on user experience often in healthcare because, frankly, often the user, the patient is at the payer.

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