The Importance of Understanding the Current Call Center Employees

It's not their fault. They also don't want to to be doing probably what they're having to do right and it's like the I guess come part Mentalizing the person you're talking to and the company that you are trying to communicate with is a big one. So as long as you understand that at the beginning of the call and you don't just jump on there And you're like you need to tell me why this happened because you know because you work this place. That's wrong mentality to have when you hop on hop on the phone.