Conflict Resolution Is a Data-Rich Business

I think conflict resolution is easier to do in person than it is over the phone, over Zoom, over Slack. You really need to be with someone to see like, when I'm telling you how I feel, and it's emotional, and I disagree with you and I'm hurt. And that's just a rich, complicated, friggin human experience. It's very... I mentioned in a sort of a wonky way that when you're in person with someone, it's a very data-rich experience.