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Making the Case for Good Jobs
Eat Sleep Work Repeat
How to Trust People to Make Decisions
People want to do a good job when you give them the opportunity to feedback and improve it. That seems to be a universal truth. When I met the founder of Four Seasons hotels, which is that they set the standard for luxury. And he looked at me and said, have you ever met anyone who doesn't want to succeed? In his mind, humans want to succeed. And I'm going to design the work so they can succeed.
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