How to Say Good Things in Business

Your tone and the way that you say things is just as important as what you say. How do I sound kind in English without being too rude? Like without being too short? So something I would say is maybe, oh I'm really sorry to hear that, are you okay? Yeah, yeah, I'm fine. But you know, just a little bit difficult right now. Do you want to make us start today? Now again, actually saying that back, it sounds a little bit brusque,. To express your condolences if somebody has passed away or they're going through a difficult time, whether it's a person, a pet or something like this. In English, marath