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10min chapter
Starbucks (with Howard Schultz)
Acquired
Navigating Technological Innovations and Business Challenges at Starbucks
This chapter explores encounters with influential figures like Steve Jobs, discussions on mobile order strategies, and the evolution of a skeptical mobile app into a pivotal asset for Starbucks. It delves into challenges faced during the company's technological shift, including disruptions in customer experience and missed opportunities in app investment. The conversation also highlights the unique business model of Starbucks, emphasizing the financial significance of their mobile app and the need for regulatory mechanisms in disruptive innovation.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode