Intercom’s Product Principles: building solutions that fit the bill
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Problem Definition Process at Intercom
When you try to account for customer and business needs simultaneously, it can cause confusion. At Intercom, we specify success metrics upfront as part of the problem definition process. Problems often have layers, and depending on your customers and product, they can be tentacled. It's important to break down your problem to increase focus on each dimension but also so you can decide which fits best.
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