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Tales from the Front Lines

REWORK

00:00

Is There a Bot in Customer Service?

Chase: There are some hidden bots that we wouldn't know is a bot. We see it most often with phone trees, right? Call Comcast call charter call your internet company and there's going to be an automated voice that sounds really close. On the text based side, we see it too. You can have a conversation with the bot now and never realize that you're actually talking to them.

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