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Building Relationships in Team Dynamics and Handling Interpersonal Conflicts
The chapter delves into strategies for addressing team conflicts, emphasizing the importance of building relationships to improve communication and trust within the team. Real-life examples, such as hostage situations and nightclub management, illustrate the impact of rapport-building in resolving conflicts effectively. The discussion also covers intervention tactics in situations of abuse of authority, highlighting the value of verbal de-escalation and cautious physical intervention as a last resort.