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2min chapter
Platforms and Power (with Hamilton Helmer and Chenyi Shi)
Acquired
How to Develop Switching Costs
Companies are gaining more and more power over consumers in the long run. If you lead a company that has very high switching costs, there's a conflict there between how much lockin you have and how you treat your customer. I often encounter companies where they have a wonderful product market fit, but they don't yet have power. And so i see both of these is being quite self interested.
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